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ASSISTANCE

REPAIRS

DRIVERS

CONTACT

Company

 

30 years of experience speaks for itself. MORE THAN 30 YEARS AS A CONSUMER ELECTRONIC AFTERSALES SERVICE.


In the Spanish company IMAGEN Y SONIDO TECNICOL S.L. our job is technical supportig for consumer electronic products: IT, LCD, TFT, Plasma, Home entertainment, Home audio, portable electronics, camaras, camcorders, car audio & video and GPS and repair centre. We are the Regional SONY Authorised Service Centre (SONY RASC) for Spain.

Our 32 years of experience speaks for itself: more than 100000 customers & 150000 repair events.

Our deal is the customer’s satisfaction and this is the main target in our company. This is the reason why we open new facilities in Madrid to be closer to you, new call center, on line support and a faster on site service. We provide service not only into Madrid area also every provinces in Spain.

Nuestro reto es la satisfacción del cliente y por ello le damos el mejor y mayor soporte: instalaciones próximas al usuario final con fácil aparcamiento, atención telefónica personalizada, soporte online y servicio técnico a domicilio.

Our staff is a motivated, professional and proactive people who are looking for the highest standards in supporting. New business lines have been development to satisfy every requirement from main manufacturers for electronic devices. To maintain a hight quality standard in our services we are certified by Madrid Council Customer Care Dptm. with Nr. 1121. We are a membership in the “Asociación de Técnicos de Electrodomésticos” Nr, 148.

 

SOCIAL ACTIVITIES


From our outset in 1982, IMAGEN Y SONIDO TECNICOL, S.L., tries to be a leader and a socially responsible company.

Social activities are envolved into the corporate activities.
There are several activities which are now in progress inside our social commitment:
 

 

SOCIETY COMMITMENT

 
  • Education and integration into working life: IMAGEN Y SONIDO TECNICOL S.L. collaborates with Secondary Schools and Universities
  • We bet on a stable employment
  • We are very considerated with our employees and we look for making to grow the well-being of our employees and we improve the security in our facillities
  • There is a respect for the human rights in worthy working conditions for the sake occupational safety and health, and human and professional development of the workers
  • We rigorously comply with Law, regulations, standards, and custom, respecting the rightful contracts and commitments as acquired

 

 

CUSTOMER COMMITMENT


IMAGEN Y SONIDO TECNICOL S.L. promotes high quality levels, backed up by the best professionals and most advanced techniques available.

Our commitment and target is the customer satisfaction: to give value to the repair process in the less time possible. We are looking for the Excellence in ALL our services and supports.
 

ENVIRONMENTAL COMMITMENT


To improve our environmental commitment, IMAGEN Y SONIDO TECNICOL, S.L. is joined to a printer manufacturer program in order to return and recycle printer cartridges.
 

COMMITMENT TO OUR PARTNERS


We promote the continuity of the company, and if it is possible, achieve a reasonable growth.